Frequently Asked Questions

IPTV (Internet Protocol Television) delivers live channels and on-demand content over your existing internet connection instead of a satellite dish or cable box. There's nothing to install outside your home — you just need a stable internet connection and a compatible device to start streaming.

A HorizonStream subscription includes 42,000+ live channels from around the world, 140,000+ movies, and 35,000+ TV series, all in up to 4K quality, plus an electronic program guide and 24/7 customer support.

IPTV as a technology is simply a method of delivering television over the internet and is used legally by major broadcasters worldwide. We recommend checking the specific content licensing rules in your country before subscribing.

No satellite dish, receiver box, or extra cabling is required. As long as you have an internet connection and a device that can install an app — a phone, Smart TV, Firestick, or computer — you're ready to go.

Channels and on-demand content are streamed directly to your device through our servers over the internet, the same way services like YouTube or Netflix deliver video, just with live TV channels included.

We offer four plans: Basic (1 month), Standard (3 months), Premium (6 months), and Premium Plus (12 months). Every plan includes the exact same channels, movies, and series — the only difference is the length of your subscription and the price per month.

All four plans unlock the full library of 42,000+ channels and 140,000+ movies with no feature restrictions. Longer plans simply work out cheaper per month, so Premium Plus offers the best overall value if you plan to stay subscribed long-term.

Yes. You can extend or switch to a longer plan at any time by messaging us on WhatsApp — your existing channels, favorites, and settings carry over automatically.

Yes, we offer a free trial so you can test streaming quality, channel selection, and overall performance on your own device before committing to a paid plan.

Subscriptions run for the fixed term you purchase (1, 3, 6, or 12 months) and don't auto-renew without your confirmation. We recommend using the free trial first, since this helps you choose the right plan from the start.

HorizonStream works on Smart TVs, Android phones and tablets, iOS devices, Amazon Firestick and Fire TV, Windows and Mac computers, Android TV boxes, and MAG boxes — if it can install an app and connect to the internet, it will very likely work.

Yes, Firestick is one of the most popular ways to watch HorizonStream. We'll walk you through installing the player app step by step, and it typically takes just a few minutes.

Most modern Smart TVs can run a compatible IPTV player app directly, with no extra box needed. For older Smart TVs, a small streaming device like a Firestick or Android box is an easy workaround.

Each subscription is licensed for one active connection at a time. If you'd like to stream on multiple devices simultaneously, you can add an extra connection to your plan — just let us know before you subscribe.

Yes, both MAG boxes and Android TV boxes are fully supported. We'll provide the correct portal or app configuration for your specific device model during setup.

After choosing a plan and completing payment, message us on WhatsApp and we'll guide you through installing the app and activating your account. The whole process typically takes less than five minutes.

We recommend a specific player app based on your device to get the best experience and EPG support. We'll send you the exact app name and a direct download link during setup.

Your subscription is activated immediately after payment confirmation. You'll receive your login credentials within minutes and can start watching right away.

Yes, our support team walks you through the entire installation process over WhatsApp, from downloading the app to entering your credentials and loading your first channel.

That's completely fine — just message our support team and we'll talk you through every step at your own pace, or share a short screen-recorded guide for your exact device.

Channels and on-demand content are available in SD, HD, FHD, and 4K/UHD depending on the source, so you can pick the quality that best matches your internet connection and device.

We recommend at least 10 Mbps for SD, 25 Mbps for HD, and 50 Mbps or higher for smooth 4K streaming. A stable, consistent connection matters more than raw top speed.

Buffering is usually caused by an unstable Wi-Fi signal or a connection that's slower than the stream requires. Try a wired connection, restart your router, or lower the stream quality — and message support if it continues, since we can check the connection to our servers directly.

Selected 4K movies and channels include HDR and enhanced audio where the original broadcast or source supports it. Availability depends on the specific title or channel.

Most player apps will adapt playback to your available bandwidth automatically, though you can also set a fixed quality manually inside the app's settings if you prefer more control.

Every plan includes access to our full library of 42,000+ live channels covering entertainment, news, sports, kids' programming, documentaries, and international content.

Yes, our channel lineup spans the US, UK, Canada, and dozens of other countries and languages, so you can keep up with local programming from wherever you're from.

Yes, major premium channels and networks are included as standard as part of your subscription, with no separate add-on packages required.

Yes, an electronic program guide is built into the recommended player apps so you can browse what's currently airing and what's coming up next, channel by channel.

Absolutely. When you subscribe, tell us which countries or channels matter most to you and we'll make sure they're included in your setup.

Yes, NFL, NBA, NHL, MLB, UFC, and more are all covered live as part of your subscription, with no separate sports package required.

Yes, major PPV events including boxing, UFC pay-per-views, and other headline fights and specials are included at no extra cost.

Our channel lineup is built to cover the widest possible range of games and leagues. If a specific matchup isn't showing, message support and we'll help you find an alternative feed.

Dedicated PPV and event channels are typically added ahead of major fights and tournaments, so you can find them listed in the EPG well before kickoff.

Yes, the Premier League, Champions League, and other major domestic and international football competitions are all part of the standard channel lineup.

Our video-on-demand library includes 140,000+ movies and 35,000+ TV series spanning every major genre, from new releases to long-running classics.

New movies and episodes are added on a rolling basis as they become available, so the library keeps growing without any extra cost to your subscription.

Yes, recent theatrical and streaming releases are added to the library on an ongoing basis, typically not long after they become available elsewhere.

Yes, ongoing series are updated with new episodes shortly after they air, so you can keep up with current seasons alongside catching up on earlier ones.

Yes, the recommended player apps include a search feature so you can quickly find a specific movie, show, or actor instead of browsing category by category.

First try restarting the app, since this resolves most temporary channel issues. If the channel still won't load after a minute or two, message support with the channel name and we'll check it from our side.

Confirm your internet speed meets our recommended minimum, try a wired connection instead of Wi-Fi if possible, and restart the app. If the issue persists, our support team can check your connection to the servers directly.

Message us on WhatsApp right away with your payment confirmation and we'll resend your credentials or resolve the delay, usually within minutes.

Yes, if you switch to a new device or need to reinstall the app, just message support and we'll help you get set up again quickly at no extra charge.

Our support team is available 24/7 via WhatsApp for any technical issue, billing question, or setup help — just send a message and we'll respond as quickly as possible.

We accept credit and debit cards, PayPal, cryptocurrency, and bank transfers, so you can choose whichever payment method is most convenient for you.

Yes, all transactions are processed securely and encrypted. We don't store your full payment details on our own systems.

We offer a satisfaction guarantee: if you experience technical issues we can't resolve within the first 7 days, you may be eligible for a refund. We always recommend testing the free trial first to avoid any surprises.

No, subscriptions run for the fixed term you purchase and do not auto-renew or auto-charge your payment method without your confirmation.

Simply message us on WhatsApp before or after your current plan ends and we'll renew or extend your subscription right away, keeping your existing setup and favorites intact.